End of Tenancy Cleaning Scams: How to Avoid Overpaying
Moving out of a rental property can be a stressful process, and one of the biggest concerns tenants face is end of tenancy cleaning. Many landlords and letting agents require tenants to leave the property in pristine condition before they vacate. While hiring a professional cleaning service can be a convenient way to meet these expectations, scams and overcharging are common in the industry. Some dishonest companies take advantage of tenants by inflating costs, performing subpar services, or even withholding deposits unfairly.
In this comprehensive guide, we will explore common end of tenancy cleaning scams and provide practical tips to avoid overpaying.
Common End of Tenancy Cleaning Scams
Inflated Prices for Subpar Services
Some cleaning companies advertise attractive rates but then charge exorbitant fees for basic services. They may also cut corners by using inadequate cleaning products or failing to clean key areas thoroughly. Tenants who do not inspect the service properly may end up losing part of their deposit due to an unsatisfactory clean.
Fake Guarantees and Hidden Fees
Many companies claim to offer a 100% deposit-back guarantee but fail to honor it when an issue arises. Additionally, some cleaners add unexpected charges for things like deep carpet cleaning, window washing, or appliance cleaning without prior notice.
Fake Reviews and Unregistered Companies
Some fraudulent companies post fake online reviews to appear reputable. They may also operate under different names to avoid being tracked down when complaints arise. Many of these businesses are not registered or insured, which makes it difficult for customers to seek compensation if they are scammed.
Landlord and Cleaning Company Collusion
In some cases, landlords or letting agents may have agreements with specific cleaning companies. They may insist that tenants use a particular service, which is often overpriced and may not be necessary. This is a common scam used to increase profit margins at the tenant’s expense.
Unnecessary Cleaning Claims
Some landlords or agents may falsely claim that a property has not been cleaned properly, even if the tenant has thoroughly cleaned it themselves or hired a professional cleaning services. They may then deduct cleaning costs from the security deposit while using a company they are affiliated with.
How to Avoid Overpaying for End of Tenancy Cleaning
Read Your Tenancy Agreement Carefully
Before booking a cleaning service, check your tenancy agreement for any cleaning-related clauses. Some contracts require tenants to use specific cleaning services, while others simply mandate that the property is left in a clean condition. Knowing your rights can help you avoid unnecessary expenses.
Do Your Research on Cleaning Companies
To avoid hiring a fraudulent cleaning company:
- Check for genuine reviews on Google, Trustpilot, and Yelp.
- Verify whether the company is registered and insured.
- Ask for recommendations from friends, family, or online forums.
- Compare quotes from at least three reputable companies.
Get a Detailed Quote Before Booking
Always request a written quote that outlines:
- The scope of cleaning services included.
- Whether carpet and upholstery cleaning are covered.
- Any additional charges (e.g., oven cleaning, deep stain removal).
- Whether there is a re-clean policy if the landlord is not satisfied.
This will help prevent hidden fees or price hikes later.
Take Photos and Videos Before Moving Out
Before handing over the keys, document the condition of the property with time-stamped photos and videos. Pay special attention to areas that landlords often scrutinize, such as:
- Carpets and floors
- Kitchen appliances (oven, fridge, microwave)
- Windows and sills
- Bathrooms (toilets, sinks, showers)
Having evidence can help dispute any unfair cleaning claims.
Ask for an Itemized Receipt
If you hire a cleaning company, request an itemized receipt detailing all services provided. This can be used as proof if a dispute arises with your landlord.
Beware of “Preferred Cleaning Companies”
If your landlord insists on using a specific cleaning company, ask whether it is a legal requirement. In most cases, tenants are only required to return the property in a clean condition, not to use a specific service.
Challenge Unfair Deposit Deductions
If your landlord withholds money for cleaning despite you hiring professionals, you have the right to challenge the deduction. Here’s how:
- Provide receipts and proof of cleaning.
- Compare the check-in and check-out inventory reports.
- Contact the Tenancy Deposit Scheme (TDS) or another relevant dispute resolution service.
- Seek legal advice if necessary.
What to Do If You’ve Been Scammed
Contact the Cleaning Company
If you feel overcharged or dissatisfied, raise your concerns directly with the cleaning company and ask for a refund or re-clean.
Report the Company
If the cleaning company refuses to cooperate, report them to:
- Trading Standards
- Citizens Advice Bureau
- Online review platforms (Google, Trustpilot, Yelp)
File a Complaint with Your Deposit Protection Scheme
If your deposit is unfairly withheld, contact the deposit protection scheme (DPS, MyDeposits, or TDS) and submit evidence.
Leave an Honest Review
Warn other tenants by leaving a review about your experience on reputable platforms.
Seek Legal Advice
If you have lost a significant amount of money due to a scam, consult a legal expert or tenants’ rights organizations for further action.
Final Thoughts
End of tenancy cleaning is an essential part of moving out, but tenants should not be overcharged or scammed. By being aware of common scams, researching cleaning services, and knowing your rights, you can avoid overpaying and protect your deposit.
If you suspect that your landlord or a cleaning company is trying to take advantage of you, take action immediately. Know your rights, gather evidence, and dispute unfair claims. By staying vigilant, you can ensure a smooth and fair end-of-tenancy process.
